Objective

Your Business, LLC cultivates policies, plans, and procedures in provision of optimized client interaction(s) within their dispatch office. These policies are meant to direct controls to create consistent, efficient, and effective procedures in handling driver deployment, driver scheduling and route organization, while making safety our priority.

Purpose

• Create a compliance plan for consistent driver procedure interaction(s).
• Initiate line(s) of Authority for communication of driver event(s).
• Institute standards which guarantee quality service(s) ensuring employees meet internal performance goals of exceptional standards in all client interaction(s).

Scope

The dispatch policy is a comprehensive plan created to direct duties of Dispatchers to ensure employee-client interactions meet company standards for quality and efficiency.

Employee Responsibilities

General Manager

• Ensure consistent interpretation and application of this policy.
• Compliance with scope of work.
• Ensure training is completed as required.

Operations Manager

• Monitor and evaluate dispatcher's performance, review productivity, attendance and coach staff for improved performance.
• Manage dispatcher schedule in compliance with the scope of work.
• Coordinate all necessary events, pertaining to Dispatch Department, with the General Manager and Operations Manager as needed.

Dispatcher

• Update schedules for all systems.
• Answer after hours transit system and dispatch phone calls.
• Assign drivers to schedules.

Dispatch Interactions