Operations Manual — Communications

Objective

Your Business develops policies and procedures which facilitate effective communication related to operation events.

Purpose

• Create a communication process allowing for appropriate documentation.
• Create a plan for employees to know when to report an operational event, who to report it to and what information is required to complete the report.
• Create definition of appropriate communication and determine what is defined as prohibited communication.

Scope

Your Business utilizes this policy to establish and maintain clear channels of communication. Consequently, employees are responsible for communicating effectively.

This policy defines effective communication strategies, terminology, events, and processes as well as a notification hierarchy.

The Executive Management Team shall be responsible for planning, directing, managing, and supervising programs for employees.

The General Manager shall delegate the responsibility of implementing the provisions of this policy to the Operations Manager. Thus, the Operations Manager shall be responsible for ensuring uniform application and interpretation of this policy. Further, the Communications Coordinator shall assist the Operations Manager in the implementation of this policy as necessary.

Confidentiality

Your Business recognizes the importance of confidentiality and refrains from sharing confidential information with third parties unless provided with express consent.

Further, employees are prohibited from revealing the identity of clients who utilize company services to third parties. Failure to abide by this policy will result in disciplinary action up to and including termination. If necessary, legal action may also be taken against an employee that violates this policy.

Records

Your Business may acquire and/or retain the following records: