Digital Accessibility Policy
Purpose and Scope
Your Business wants everyone, including people with disabilities, to be able to find information, book and pay for services, apply for jobs, and contact Your Business online. People who are blind or have low vision, are deaf or hard of hearing, or have mobility, cognitive or other disabilities may use screen readers, captions, keyboard navigation, magnification or voice control.
This policy applies to the websites, web applications, mobile apps, online forms, booking and payment tools, electronic documents, videos, emails and social media posts that Your Business creates or provides to the public, to riders, patients or customers, and to job applicants, whether Your Business builds them itself or gets them from a vendor.
Your Business adopts this policy because:
- Your Business is a public entity under Title II of the ADA. The Department of Justice's web and mobile app rule (28 CFR 35.200) requires its web content and mobile apps to meet WCAG 2.1 Level AA, subject to the rule's exceptions, by the compliance date that applies to it.
- Your Business provides services under contract with state or local government agencies, which have their own obligations under Title II of the ADA and pass accessibility requirements on to their contractors.
- Your Business receives federal financial assistance from the U.S. Department of Health and Human Services. HHS's Section 504 rule (45 CFR 84.84) requires its web content and mobile apps to meet WCAG 2.1 Level AA, subject to the rule's exceptions, by the compliance date that applies to it. Section 1557 also requires accessible information and communication technology in its health programs.
Accessibility Standard
Your Business adopts the World Wide Web Consortium's Web Content Accessibility Guidelines as its standard: WCAG 2.1 Level AA. New and updated web pages, apps, forms and documents must meet this standard before they are published. Existing content will be reviewed and fixed according to the plan in this policy, starting with the content people use most and the services they need to complete, such as booking, paying, applying and contacting Your Business.
In everyday terms, this means Your Business content will, for example:
- Work with a keyboard alone, with a visible focus indicator, and with screen readers and voice control.
- Give images meaningful text alternatives, and mark decorative images so they are skipped.
- Have enough color contrast, and never use color alone to show meaning.
- Use real headings, lists, labels and table headers so the structure is clear.
- Give every form field a label and clear, accessible error messages, and avoid time limits or allow them to be extended.
- Provide captions for videos and transcripts for audio, and audio description where the video shows important information not spoken.
- Let people zoom to 200% and use small screens without losing content or functions.
- Use PDFs and other documents that are tagged and readable by screen readers, or provide an accessible web version.
Testing and Fixing
Your Business will check accessibility as follows:
- Run automated accessibility scans of the website at least monthly and after major updates.
- Test key pages and tasks (booking, payment, forms, contact, job applications) manually with a keyboard and at least one screen reader at least once a year.
- Check new pages, features, documents and videos against the standard before they go live.
- Keep an accessibility issue log with the barrier, its severity, the owner and the date fixed.
Barriers that stop someone from completing a key task will be fixed within 10 business days where possible. Until then, Your Business will offer an accessible alternative, such as completing the task by phone or email with the same speed, cost and privacy. Other barriers will be scheduled and fixed in order of their impact.